CRM TECHNOLOGY FOR TOP HOTELIERS
DELIVERING ON THE PROMISE OF DATA
Engage guests from the moment the booking is made, enhance their experience while on the property, and inspire them to book another stay.
With our Serenata CRM Suite your guest data, one of your hotel’s most precious assets, is put to good use to engage guests before, during and after their stay, to fuel loyalty throughout the customer lifetime journey, and to acquire new “best” guests. Own the conversation with the customer from the moment the booking is made, nurture the experience with marketing automation, and retain your best guests by showing them how much you value their business.
FULL SUITE INCLUDES:
All the tools you need to engage and retain your best guests.
Guest Data Management: A centralized “smart” guest profile database that is cleansed, de-duped and enriched.
Guest Communications Manager: Transactional emails from booking confirmation, pre-stay, in-stay and post-stay.
Guest Marketing Manager: Ongoing marketing via marketing automation, smart list targeting, RFM value targeting, occupancy need & drip campaigns.
Guest Recognition Manager: Rewards Program that recognizes & rewards guests, includes web portal, preferences dashboard, member status, more.
Decision Maker & Guest Marketing Manager - Turning data into revenue
Realtime Intent triggered Personalization
For more information and to book a demo please fill out the contact form below.