Game Changing Analysis on your Guest Feedback

MOT (Moment of Truth) Report 

The report helps you to understand your guest by decoding your guest sentiments - What your guests’ experience at your hotel not only has a critical business impact but also can open many missed revenue opportunities. These insights are key to hotel management and provide the exact picture of how your hotel stands amongst your competition.

  • Detailed analysis of customer reviews for 1 year and sentiment scores based on reviews from all verified and unverified sources.
  • Check how your Departments measure up - Break-down of every Department and KPI along with overall scores and improvement guidelines.
  • Uncover your Competitors Strategy - Comparison of each department, KPI and reviews against 3 main competitors.

What you get

  • 1- year analysis
  • Verified & Unverified Review Analysis
  • Sentiment analysis of references
  • Department level scorecards
  • Department wise Performance & Comparisons
  • Departmental Analysis, Market Intelligence, and Business drivers
  • KPI Tracker & Analysis


  • Guest Sentiments Analysis aims to highlight often hidden customer sentiments at both a tactical and strategic level.
  • Review, Hotel References & Sentiments from all verified & unverified sources
  • Guest Sentiments 7-point industry-standard score, driven by our patent-pending technology
  • Department wise Scores, Performance, Comparisons, Analysis & Market Intelligence
  • KPI Tracker & Analysis
  • Competitor performance, Analysis, and Business Intelligence
  • Comparative analysis on a national level with 8500+ hotels.
  • Prescriptive analysis based on industry trends

WEBSITE SPECIAL: $350.00/per hotel/per report

Please fill out the contact form below for more information on MOT report.