Send automated emails: confirm reservations throughout all channels
With our Serenata @mail solution, you set the stage for improved guest experience. From the moment they book you lead and own the conversations with the customer pre-, in-, and post-stay. Send automated emails: confirm reservations throughout all channels (multi-channel solution for PMS, OTA, CRS, IBE) with a message of how much you appreciate their business and offer a reservation reminders and include upgrade / upsell offers; upsell onsite amenities and offers via in-stay messaging,continue the conversation with a ´thank you for staying with us´ email including guest satisfaction survey.
Benefit from individual guest communication based on rate codes, reservation data & guest data without the need for an interface. Our automated triggered personalized guest emails are built on a responsive master template, matching your expectations regarding design and Corporate Identity. Further, you have full control and flexibility on changing content, pictures, links, and promotions. Choose from eight different layouts, built upon our best practices, or choose own custom design.
Offer Emails - Send your guests an offer they cannot refuse. In addition to arrival and departure data, you can give more detailed info on the requested room category available promotions.
Cancellation Emails - A cancellation can contribute to a positive guest experience by including a personalized message and voucher for a discount for future reservations or by providing a direct link to your internet booking engine.
In-Stay Emails - Show the guest your appreciation with a welcome message from the General Manager; offer on-property upsell and promotions for dining, spa, etc.
Confirmation & Modification Emails - Email with all booking details, can include room upgrade offers and value-adds like free Wi-Fi, an invitation to loyalty programs, breakfast, etc. in order to enhance the stay. Start direct communication immediately after OTA booking to increase direct booking ratio.
Pre-Arrival Emails - Email with reservation reminder, important information like weather info and events at or around the property: upgrade offers and value-adds (dining, spa, events, etc.) to reduce cancellations & no shows. By skillfully applying dynamic content, you can make sure that your guests really feel personally addressed
Post-Stay Emails - Thank guests for their stay and ask them for their feedback. You can link directly to an online survey by one of our partners or offer the guest the option to rate their stay immediately with TripAdvisor, HolidayCheck or Trivago.
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