Reputation Management

Guest Feedback Process Made Simple

We aggregate and analyze online customer reviews to present meaningful and actionable insights into the hospitality industry. Our intelligent solutions enable you to measure and enhance your services, improve your reputation and promote guest satisfaction.

REVIEW INTELLIGENCE

Deep Insight into Guest Satisfaction - Online reputation management solution to provide best in class customer experience and improve reviews, rankings, and revenue. Our automated solution will allow you to use customer's feedback to improvise, strategize and grow. You can decode and analyze your guest reviews with our user-friendly review analysis solution and influence your rankings and ratings globally!

We enable you to leverage the information in an analytical manner and align the same with your business objectives. Our actionable insights will help you take better and prompt decisions and transform your guest experience.

CORE FEATURES

Performance Scores

Evaluate your organizational strength with well-formulated scores derived from more than 120 sites globally through Review Intelligence. Assess overall global performance at a business level with “Credibility Index” and deep-link the parameters with individual scores to Departments, KPI, Review Source and Languages.

  • Decoding guest sentiments 
  • Trade reviews and social mentions
  • Respond to Reviews 
  • Synchronize guest input 
  • Understand the competition 

Cost: $99/mo 

Sign up or get more info by filling up the form below.

FEEDBACK MANAGEMENT

Enhance Customer Experience with real-time feedback collection and gather valuable insights about your guest’s experience with our powerful and customizable survey solution to deliver better satisfaction.

  • Publish Guest Reviews on TripAdvisor
  • Drive more Bookings and Increase your Hotel's Reviews, Ratings & Rankings on TripAdvisor.
  • TripAdvisor rankings are calculated based on ratings, the number of reviews and freshness of the review. We help you to improve all the 3 factors.
  • Simple 2 step review collection process.
  • Increase in guest response rate Quick and Easy PMS Integration

Make your Guests feel Special with Pre Check-in Surveys!

  • Capture Guest   Preferences even before they Check-in. Our Pre Check-in emails help you design the perfect guest experience by understanding their needs before they arrive. Upsell services and offers to your guests.
  • Simplify and enrich your feedback management process and enhance guest interaction - Design your own surveys and tag scoring metrics to measure performance at all levels and capture guest sentiments and ratings that influence your hotel’s reputation with Guest Sentiments feedback collection and management.

  • Get your guests to talk about you - Less or no reviews is equally harming as bad reviews. Engage guests effectively using Guest Sentiments’ feedback management and gather feedback that will help boost your reviews and rankings.

CORE FEATURES

  • Onsite & Offsite Surveys - Create target specific surveys for Tablets, Mobiles or Emails to engage guests while they are in-house or post check-out using our easy to use feedback management tool. Provide  with simplified user experience and achieve higher survey participation rate
  • Configurable Q & A 
  • Sentiment score tagging 
  • Integrated templates for TripAdvisor 
  • Publish and market review 
  • Set real-time alerts

COST: $99/month 

Sign up or get more information by filling out the form below.

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Reputation Management Outsourced

Let us build a positive reputation and online brand for your hotel/restaurant by taking care of complete review and social media monitoring and replying to customers.

Benefits 

  • Professionally managed of online reputation services
  • Reduced cost
  • Guaranteed improvement in direct bookings
  • Actionable MIS
  • Advice and expertise from the best in the business

What you get

  • Our innovative approach and guaranteed process ensure complete tracking and solutions on every stage of your guest’s travel journey. We offer timely and professionally written guest review responses for your hotel or restaurant.
  • Online review monitoring and reply assistance.
  • Social reviews monitoring & reply assistance.
  • Review Analysis and Improvement tips.
  • Consolidated Monthly reports

Sign up or get more info by filling up the form below.